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Customer Experience Management

Customer Churn Calculator

Customer Churn Calculator

Customer Churn Calculator help you to easily compute Customer Churn accurately using the right logic for your business. Download Customer Churn & Retention Management Report Download



Customer Churn Boilerplate

Customer Churn Boilerplate

Customer Churn Boilerplate will help you gain a holistic understanding of this problem in India and further appreciate the industries impacted, reasons for churn and suggestive approach to address customer churn.   Download Customer Churn & Retention Management Report Download



Re-wire Your Customer Experience

Re-wire Your Customer Experience

96 per cent said that a customer service experience has an impact on their impression of a company’s brand.52 per cent would switch over to a new brand or company for want of a good customer service experience.22 per cent on an average are willing to pay more for better customer servicesConsumers are more likely […]



6 Ways Brands can lead in ‘No Loyalty’ Era

6 Ways Brands can lead in ‘No Loyalty’ Era

As I was sitting through the meeting of an enterprise for reviewing the efficacy of customer loyalty programs, it was clear that in spite of increased spending on customer service and loyalty programs, the company’s loyalty base is steadily eroding. Erosion of loyalty base isn’t new phenomenon. Credit card issuers, for example have been competing […]



Striking a Gold Mine of Growth from Voice of Non-Customers

Striking a Gold Mine of Growth from Voice of Non-Customers

It is common to gather the voice of customers (VOC) to understand their changing needs. This helps any organization to better serve its customers. By learning about specific needs; products and services can be customized. Thus over a period of time, organizations build the know-how of segmenting customers very precisely. This helps in creating and […]



Customer Experience Quotes #130

Customer Experience Quotes #130

In order to win you must be prepared to lose something. And leave one or two cards showing. – Van Morrison Take away for CX Professionals Customer retention is about creating a winwin scenario.  



Getting Started With “Real” Customer Experience in Your Organization

Getting Started With “Real” Customer Experience in Your Organization

Why should my organization drive Customer Experience as a new initiative and how is it different from traditional customer centricity drives Think about it, Customer Experience (CX) is not new to the industry. All of us understand the importance of putting customer at the center of everything that we do. We have created processes that […]