collaborat

Customer Experience Management

Trade secrets of where to start Customer Experience (CX) initiative in your organization

Trade secrets of where to start Customer Experience (CX) initiative in your organization

Where to start Customer Experience (CX) initiative in your organization This article is the second one in the series titled “Getting Started With “Real” Customer Experience in Your Organization”. In the first article, we talked about what truly is Customer Experience and how is it different from existing programs on customer management. Now, I’ll share […]



Alice doesn’t live in wonderland

Alice doesn’t live in wonderland

The wonderland experience of Alice lasted only as long as her dream. Though the tale of Alice in Wonderland plays with logic, giving the story lasting popularity with adults as well as with children, it is considered to be one of the best examples of the literary nonsense genre. Like this tale, the promise of […]



Customer Experience Quotes #102

Customer Experience Quotes #102

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers. Become the customer you wish to delight. – (Neil) Nilakantasrinivasan   Take away for CX Professionals Nothing can replace the original.   Download XL based Touchpoint Assessment Check Sheet for Evaluation & Benchmarking with Instructions Download Author is an […]



Customer Experience Quotes #101

Customer Experience Quotes #101

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers. To understand the man, you must first walk a mile in his moccasin. – Native American Proverb   Take away for CX Professionals Understanding the customer is the first step to delight them.     Download 7 Acts of […]



Customer Experience Quotes #100

Customer Experience Quotes #100

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers.   Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.   – Steve Jobs   Take away for CX Professionals Most delights are unarticulated needs which […]



Customer Experience Quotes #99

Customer Experience Quotes #99

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers. Customer buys your product and not your ego. – (Neil) Nilakantasrinivasan   Take away for CX Professionals Don’t satisfy your ego rather delight your customer.   Download 7 Acts of Customer Centric Professional Download Author is an expert in […]



Customer Experience Quotes #98

Customer Experience Quotes #98

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers.   In the end, the customer doesn’t know, or care, if you are small or large as an organisation. She or he only focuses on the garment hanging on the rail in the store. – Giorgio Armani   Take […]



Customer Experience Quotes #97

Customer Experience Quotes #97

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers.   There are no traffic jams along the extra mile. – Roger Staubach   Take away for CX Professionals You will never regret doing more for your customers.   Get India Centric Customer Experience Trends Report Download Author is […]



Customer Experience Quotes #96

Customer Experience Quotes #96

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers.   An injury is much sooner forgoteen than an insult. – Earl of Chesterfield   Take away for CX Professionals   The real issue is much sooner forgotten but arguments and insults during customer interaction stays. Download Customer Experience […]



Customer Experience Quotes #95

Customer Experience Quotes #95

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and develop superior service quality   A field that is free from mire and holes is best for chariot. – Mahabharat   Take away for CX Professionals If things are made easy for your front line staff, service quality […]



Customer Experience Quotes #94

Customer Experience Quotes #94

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and develop superior service quality To know the road ahead, ask those coming back. – Chinese Proverb   Take away for CX Professionals Learn from your happy customers, how you made them happy!     Download XL based Touchpoint […]



Customer Experience Quotes #93

Customer Experience Quotes #93

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and develop superior service quality   Moment of truth is fragmented… every one sees it from their frame of reference. – Anon   Take away for CX Professionals Moment of truth is where the rubber hits the road. Get […]