Levers for Six Sigma Black Belt to be Good Internal Consultants
This article is part of series on “How Six Sigma Black Belts Can Deliver Choku-Zuki* as Internal Consultants”?” The levers Six Sigma Black Beltfor Six Sigma Black Belts to be good internal consultants are as follows: Focus on Output, not Input – In any consulting engagement, a good business consultant will focus on the output […]
Where & How to Start a Solid Lean Transformation?
In the current global downturn, high revenue growth is no more the flavor of the board room or management committee meetings. Organizations are convinced that the days of high octane growth are not going to return in the near term. Instead, board rooms are bubbling with discussions on cost reduction that can help in sustaining […]
Dimensions of Customer Productivity
The dimensions of customer productivity can be best understood, when we see it through customer’s lens:InputsEase & ConvenienceUnificationSimplificationFast & EfficientTime savingFirst time rightOutputsFunctional – Emotional BalanceTrading Up/Down the Value-Price LadderValue Enabling and EnrichmentEducation/Information Get India Centric Customer Experience Trends Report Download
Re-wire Your Customer Experience
96 per cent said that a customer service experience has an impact on their impression of a company’s brand.52 per cent would switch over to a new brand or company for want of a good customer service experience.22 per cent on an average are willing to pay more for better customer servicesConsumers are more likely […]
6 Ways Brands can lead in ‘No Loyalty’ Era
As I was sitting through the meeting of an enterprise for reviewing the efficacy of customer loyalty programs, it was clear that in spite of increased spending on customer service and loyalty programs, the company’s loyalty base is steadily eroding. Erosion of loyalty base isn’t new phenomenon. Credit card issuers, for example have been competing […]
One-on-One Coaching is more than a training
Would you visit a doctor who prescribes mass medication? No, Period. Many times we need personal attention and specific guidance. Our learning & development is one such thing. That’s why we seek out for personal gym trainer or sports coach. But unfortunately when it comes to our professional development, we leave to our employers to […]
Addressing Execution Issues in Achieving Organizational Goals
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What goes around, comes around!
This article authored by Neil was originally published in tickledbylife.com in June 2009. The essence of this article is to all ways of life. But its very pertinent to many professions, more particularly to Project Management as there are multiple stakeholders. It is miraculously true and accurate. Here is a small but true incident. A […]
Choosing the right method to compute customer churn rate?
Understanding the applications of FMEA
5 Dimensions of Execution Orientation
The quality of our Vision, Strategies & Planning can be only measured after execution. Without doubt, ability to ‘Make things happen’ can make or break our professional & personal dreams. Senior Executives such as Functional Heads, Sales Heads, ‘Special Projects’ leads, Delivery Managers, Sales Heads – all of them have to translate plans on paper […]
Matsushita example of Top-down approach to deploy targets
Targets Series#2 : Matsushita example of Top-down approach to deploy targets Here’s a live case that I read from The TQM Magazine, Volume10, Number 6, 1998 by Yoshio Kondo. I liked it and thought it is very apt and also interesting to read. “Matsushita Electric Industries’ Car Radio Division received a demand from one of […]