Insights

Self-Assessment for HR Managers on their role in Business Strategy?   Here’s is a quick and easy assessment tool for HR managers to gage where their organization stands when it comes to HR managers role in Business Strategy. To know on why you need to take this assessment, check out my article on ‘What a […]

What a HR manager needs to know and do about Business Strategy? Traditionally Human Resource is viewed primarily as an administrative function. But things are not the same in the current environment. While the administration of these activities is still important to business, HR Management is not seen as helpful in delivering upon business strategy. […]

Q – How to solve Ownership Issues; A – Catch Ball Technique It is indeed this topic very close to heart for many of us, isn’t it? Each of us will have stories of frustration to share on how we were appraised poorly, received low bonuses, promoted last, long arguments with boss & colleagues and […]

Bando example of bottom-up approach to deploy targets Here’s a live case that I read from The TQM Magazine, Volume10, Number 6, 1998 by Yoshio Kondo. I liked it and thought it is very apt and also interesting to read. “Bando Chemical Company, for a long time had been implementing the top-down type of planning, […]

Matsushita example of Top-down approach to deploy targets Here’s a live case that I read from The TQM Magazine, Volume10, Number 6, 1998 by Yoshio Kondo. I liked it and thought it is very apt and also interesting to read. “Matsushita Electric Industries’ Car Radio Division received a demand from one of its customers for […]

Hoshin Kanri Policy Deployment Sometimes it can be really frustrating to see that valuable time is lost in firefighting. When strategic planning and execution are done in a systematic manner, using Hoshin Kanri Policy Deployment, there will be upto 50% immediate impact. There are various methods that can be adapted to accomplish this. Suggestions in […]

In a series of 4 articles, I would cover about the traditional ways that most of us adapt to deploy targets to our teams, pros & cons, live cases and introduce ‘Catch-ball’ technique of policy deployment that is used of deploying targets which is several notches about traditional methods. First in this series, I m […]

Turn your strategy to reality using Hoshin Kanri or Policy Deployment Strategy is a key element to any organization or individual’s success. Traditionally, Small & Medium Businesses have been deprived of a good strategic document. I have usually observed that founders’ vision becomes their strategy. As the organizations grow, their course is governed by several […]

In order to win you must be prepared to lose something. And leave one or two cards showing. – Van Morrison Take away for CX Professionals Customer retention is about creating a winwin scenario.  

Why should my organization drive Customer Experience as a new initiative and how is it different from traditional customer centricity drives Think about it, Customer Experience (CX) is not new to the industry. All of us understand the importance of putting customer at the center of everything that we do. We have created processes that […]