As manages, leaders and HR professionals, we all do our best to improve the employee satisfaction and engagement.
We lay out processes and provide resources that will help the employee to perform better and deliver his/her best. Most often, we use a prescriptive approach of adopting industry best practices, implementing what is working well for others.
Many times this doesn’t work. You can never be contended by taking the medicines prescribed for someone else because your symptoms are similar!
Employee Journey Mapping involves building a series of hypothesis about the employees such as, likes, dislikes, needs, wants, drivers, motivators and detractors across the end to end journey of the employee, starting from right his/her first interaction with the organization during interviews till termination (or even rehiring). Validating of these hypothesis will help us to design/re-design better systems in the organization for the employee.If you like to know more about employee journey mapping and how it can help your organization, do connect with me.
It is awfully important to know what is and what is not your business. – Gertrude Stein Take away for CX Professionals Knowing about your customer is your business.By Neil Srinivasan Customer Experience Quote #37
Know what your customers want most and what your company does best. Focus on where those two meet. – Kevin Stirtz Take away for CX Professionals The convergence of these produces magic.By Neil Srinivasan