Insights

Strategic account management (SAM) and a client centric strategy are related concepts, but they have distinct differences. Here’s a comparison to help you understand how they differ: Strategic Account Management (SAM): Customer-Centric Strategy: In summary, while SAM is a specialized approach focused on managing key strategic accounts, a customer-centric strategy encompasses a broader organizational philosophy […]

Welcome to this report on Client Centricity Assessment based on a survey conducted recently with employees. This is an interactive report and so you will be able to slice the data and drill down to granular level. Please follow the following instructions for navigation:

Leadership plays a crucial role in ensuring that client churn is minimized or eliminated in B2B organizations. Here are some ways that leadership can drive this effort: By taking a proactive and customer-focused approach, B2B organizations can ensure that client churn is minimized or eliminated, setting the stage for long-term success and growth.

Improving and sustaining higher sales win rate in B2B organizations requires a combination of technical skills, business acumen, and interpersonal skills. Here are some specific skills and capabilities that are critical for employees to drive this effort: By developing these skills and capabilities, employees can help B2B organizations improve and sustain higher sales win rates, […]

B2B organizations can suffer from high client churn for a variety of reasons. Some common reasons include: By understanding these factors and taking proactive steps to address them, B2B organizations can reduce client churn and drive sustainable growth.

Some popular client centric strategies in B2C include: B2B companies can also benefit from implementing customer-centric strategies. Some client-centric strategies that work well for B2B companies include: All of these strategies help B2B companies to understand and meet the specific needs of their clients, which leads to increased client satisfaction, loyalty, and long-term business relationships, […]

A widely accepted sustainable growth strategies that work well are building a strong brand and reputation. This can be done by providing high-quality products or services, excellent customer service, and consistently delivering on promises. Building a strong brand and reputation will attract new customers through word-of-mouth and positive reviews, and also retain existing customers by […]

B2B organizations can struggle with poor account growth for a variety of reasons. Some common reasons include: Overall, B2B organizations need to have a clear understanding of their target market, a strong sales and marketing strategy, effective account management practices, and a willingness to embrace change in order to drive account growth.

Leadership plays a crucial role in ensuring consistent B2B account growth. A strong and visionary leadership team can create a culture that fosters growth, innovation, and customer success. Here are some ways that leadership can drive B2B account growth: By establishing a strong leadership foundation, B2B organizations can ensure consistent account growth and set themselves […]

There are several reasons why B2B organizations may end up with low EBITDA margins (Earnings Before Interest, Taxes, Depreciation, and Amortization), including: In conclusion, low EBITDA margins in B2B organizations can be caused by a combination of factors, including increased competition, rising costs, inefficiencies in operations, poor pricing strategies, an undersized sales team, lack of […]

Leaders in B2B organizations can take several steps to improve low EBITDA margins, including: Conduct a Cost Analysis: Leaders should conduct a thorough analysis of the organization’s costs to identify areas where they can be reduced. This may involve streamlining processes, reducing waste, and rethinking approaches to procurement and inventory management. Review Pricing Strategies: Leaders […]

To improve EBITDA margins in B2B companies, employees should develop the following skills and capabilities: In conclusion, developing these skills and capabilities in employees can help B2B organizations improve their EBITDA margins by reducing costs, increasing efficiency, and growing revenue. This can be achieved through a combination of training, coaching, and development programs, as well […]