Insights

10 Qualities of Voice of Customer (VOC) InterviewersVoice of Customer Interviews are very critical because it is not easy to get quality time from customer to share their views. When such an opportunity culminates, the VOC interviewer has to be effective enough to make the best out of it. Here are 10 qualities that are […]

I notice that most people misunderstanding ‘Design Thinking’ for ‘Design of Six Sigma(DFSS)’. The latter is an approach within Six Sigma to develop new products or services. In reality Design Thinking and DFSS are different animals, but not mutually exclusive. Here’s how i see it: Six Sigma offers a systematic way to improve or design […]

Lean Six Sigma Qualification is evolving as a mandatory qualification from good to have in many industries and Pharma is one of them. As a Green Belt you are a specialist and not an expert. Hence having a Green Belt qualification increases your chances of landing in a job of your own domain expertise. If […]

As a Management Consultant, clients expect you to diagnose, analysis and synthesize to solve their problems or help them create new opportunities. Tools of Lean Six Sigma help to challenge and change the status-quo. So there should be no doubt about its relevance to your career. It will  certainly help you in long run. Management […]

Here are my observations based on not just training a few hundred Six Sigma Green Belts across different demographics of geography, industry and age group, but also having mentored them for few months after the training: Retention of a subject like Six Sigma is much less than soft-skills or technical training like software languages. Ability of Green […]

FMEA is performed to refine a solution just before its implementation, or at the beginning of a project; to investigate if there is a possibility for any anomalies or risks arising during the process.  In simple words, FMEA is a plan to lessen or eradicate risks associated with the process or proposed solutions. It is not […]

All processes need a control or management mechanism to ensure that they meet or exceed customer expectations consistently.  Process parameters that go out of control need to be restored back to their normal values. How fast this has to be done depends on the type of process. For a surgeon, he needs to restore parameters […]

Six Sigma Certification gives power to employees to bring true business transformation. This in turn facilitates an enterprise to provide better products & services to its customers. Any enterprise that certifies employees (or professionals) needs to have the necessary infrastructure such as: Six Sigma training curriculum, trainers, improvement projects, experts to mentor projects, certification criteria, etc. […]

Floundering teams – A source of failure for six sigma projects… many can’t believe, but it’s true. Aptly ASQ has included this topic in their SSGB BoK. The meaning of Floundering is to struggle or stagger clumsily as if confused. Floundering often results from a lack of clearly established goals, unclear tasks, discomfort with other […]

First time, I ever heard the term Six Sigma, I was puzzled, lost and obviously amazed. Here was a term that I couldn’t make out a bit. I felt exactly the same when I first heard H2O from my primary school science teacher. By the way, what is Sigma in Six Sigma? That’s the next question […]

This is the second article in the series that will help understand ‘What is Six in Six Sigma?‘ If you haven’t already read our article ‘What is Sigma in Six Sigma‘, we would like to recommend that you first do so. For now, let’s look into what is Six in Six Sigma. Let’s get started by understanding Customer […]

Six Sigma has evolved as a management discipline for improving processes, and providing customer delight. Some organizations like GE had adopted Six Sigma as their management philosophy. So, Why Six Sigma? Why not follow other approaches like TQM, SCM, COPC, ISO, etc. Let’s understand why many organizations choose Six Sigma over other approaches; and how they benefited. […]