Insights

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers.   An injury is much sooner forgoteen than an insult. – Earl of Chesterfield   Take away for CX Professionals   The real issue is much sooner forgotten but arguments and insults during customer interaction stays. Download Customer Experience […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and develop superior service quality   A field that is free from mire and holes is best for chariot. – Mahabharat   Take away for CX Professionals If things are made easy for your front line staff, service quality […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and develop superior service quality To know the road ahead, ask those coming back. – Chinese Proverb   Take away for CX Professionals Learn from your happy customers, how you made them happy!     Download XL based Touchpoint […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and develop superior service quality   Moment of truth is fragmented… every one sees it from their frame of reference. – Anon   Take away for CX Professionals Moment of truth is where the rubber hits the road. Get […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and develop superior service quality     A reckoning up of the cause often solves the malady. – Celsus   Take away for CX Professionals Resolve the root cause of the customer’s issue.   Get a PDF copy of […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and develop superior service quality   When you talk, you are only repeating what you already know; but when you listen, you learn something new. – Dalai Lama   Take away for CX Professionals Genuinely listen to your customers […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and develop superior service quality   If e-mail has been around before the telephone was invented, people would have said, “Hey, forget e-mail! With this new telephone invention I can actually talk to people!” – Thomas Friedman   Take […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and develop superior service quality   Every interaction creates a personal reaction. – Bruce Temkin   Take away for CX Professionals Customer interactions need more EQ than IQ. Download XL based Touchpoint Assessment Check Sheet for Evaluation & Benchmarking […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and develop superior service quality     I’d rather entertain and hope that people learned something than educate people and hope they’re entertained. – Walt Disney   Take away for CX Professionals Keep things easy for customers rather than […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and develop superior service quality  We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service. – Tony Hsieh […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and develop superior service quality     The two most important words I ever wrote were on that first Wal-Mart sign, ‘Satisfaction Guaranteed’. They’re still up there and they have made all the difference. – Sam Walton   Take […]

Customer Experience Quotes Here is one of the most inspiring Customer experience quotes to delight customers and develop superior service attitude   Everything that lives, lives not alone, not for itself. – William Blake     Take away for CX Professionals Collaboration & co-existence are at the heart of customer service excellence. Get access to […]